MODULE 1
Goals and conversations
users, frequent questions, permitted actions and cases requiring a person.
Generative AI and ChatGPT
AI Chatbots and Virtual Assistants for Websites and Businesses
The AI Chatbots and Virtual Assistants course covers assistants for websites and businesses. Connect user questions, knowledge bases, conversations and human handoff, with testing before publication.
Understand. Apply. Evaluate.
Programme4 course modules
DestinatariProfessionals and businesses
ArrangementsInformation on request
Why choose this course.
A chatbot should be helpful even when it cannot answer. The programme covers boundaries, sources, escalation and limitations for more reliable conversations.
THE SKILLS
What you will learn.
- Define the scope of a business chatbot.
- Organize questions, sources and conversation flows.
- Plan human handoff and limitation handling.
- Prepare a pre-publication testing checklist.
THE PROGRAMME
A course, step by step.
MODULE 2
Knowledge and instructions
approved sources, updates, voice and answer boundaries.
MODULE 3
Website integration
widgets, minimal data collection, notices and links to authorized systems.
MODULE 4
Testing and management
test scenarios, incorrect answers, prompt injection, monitoring and review.
What the course includes
- Applied exercise described in the programme
WHO IT IS FOR
Find your starting point.
- Customer service and operations managers
- Web designers and website managers
- Marketing professionals and IT leads
Before you start
- Basic knowledge of the website or service to support.
- Availability of demonstration FAQs or authorized sources.
An example application
Design a chatbot for a demonstration website: FAQs, instructions, an unavailable-answer message, human handoff and a set of test conversations.
YOUR QUESTIONS, ANSWERED
Questions about the course.
Will the chatbot answer every question correctly?
No. The programme teaches how to define limits, check answers and offer alternatives when information is insufficient.
Can it be integrated into a company website?
The course examines integration criteria and steps. Actual configuration depends on the platform, permissions, selected service and website requirements.
How can I find out the duration and participation arrangements?
Use the form on this page to describe your needs and starting level. The school will confirm availability, duration, delivery arrangements, tool requirements and course conditions.
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starts here.
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- Participation options
- Training for businesses and teams
LET'S TALK ABOUT YOUR GOALS
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Tell us what interests you and what you need.